When you go to a car dealer for the first time, do you care about the car you drive? Does the store's response change depending on the car?
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What car do you drive to the dealer?
I get questions and messages from readers every day on my blog. Since it's a big deal, I'd like to introduce the questions, messages and answers of those who are willing to post it on my blog in the future.
So, here is the question I received the other day.
Do you feel that the dealers and shops respond differently depending on the car you drive? Do you care about the car you drive when you go to the dealer?
I see ... Sure, what are you doing ... it's an interesting part.
When I asked my husband immediately, he answered like this.
I see ... Well, I think it's better to go with a good car than to go with a tattered car ...
When I bought Porsche for the first time (981 Boxster GTS) a long time ago, "If you go to a Porsche dealer, it seems better to go with a decent car. It seems better to wear the best watch you haveI thought, "I'm not going to be able to do that.
But now I don't feel like that anymore.
In fact, when I went to the BMW dealer for the first time last time, I went with 992 (Porsche 911 Cabriolet). However"Let's go with Swiss PoI was thinking, but it's impossible because my wife uses Swiss Po, so I think I went with 992 in the parking lot of my house.
I've lost that particularity lately.
And.
If you go by a reasonable car, the shop will tell youNot ridiculousIt may be transmitted, and depending on the sales position, it may give a good impression.
However, in my case, I have not visited so many dealers, but it is said that the attitude of the store has changed blatantly between when I went to Volkswagen Golf and when I went to Porsche 911. There was nothing.
Cars (not just cars) are expensive purchases, and they are not the end of the purchase.Various exchanges with the store continue, such as maintenance after purchase and insurance.So, "whether or not the store feels right when you visit it in the usual way" may be an important point.
By the way, when I asked Mr. H, who is in charge of my Porsche dealer, such a question before,
I don't think it's our shop to change the attitude overtly depending on the car you drive, but the sales staff are also human beings, so it may affect the response in no small way. not.
He said.
Be a person rather than your belongings.
To my husband.Before, I was conscious of the cars and watches I was riding in, but why am I not conscious of it now?When I asked him, he answered like this.
Before, I thought it would be better to be aware of some status when going to a certain place ...
But compared to before, I've been visiting luxury hotels, restaurants, and car dealers more often.What you wear and your status may not be as important as you thinkI came to think.
Rather than that, I came to think that how to treat the people in the store and how to deal with them are more important.
For example, no matter how high-class you are wearing, it's still different to take a bossy attitude toward the shop staff and treat them like "I'm a customer."
Even if you are at least dressed, if you have a good attitude and mannersI'm sure the store will feel that and will respond properly.
And.
I see...
By the way, my husband's friend who works at a luxury hotel used to talk about this.
."Really rich people come to luxury hotels with ordinary clothes and get in ordinary cars.And insanely low back. At first glance, it looks like ordinary people, but when I heard it later, I often said that he was the president of a great company. "
got it~. Really rich people, those who are in our transcendental territory, don't have to show themselves very much, and I wonder if they've made three or four laps to reach that area. I thought while listening to the story.
Is there anything you are careful about when you go to the dealership? If possible, I'd love to hear your views these days.
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Comment ( 23 )
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That was 15 years ago.
I went to a VW dealer to see the Golf GTI on a rugged Honda.
When I asked if there was a test ride, I was told that I couldn't get a ride until the business negotiations proceeded and the contract was reached.
After a while, go to the same dealer with the brand new Lotus Elise and ask for a Golf GTI, and there's a test drive. I was told to try it.
It's an extreme example, but when I go to an unfamiliar dealer, I've come to think that it's important to have a proper appearance and a car.
Golf GTI did not buy it and later bought Polo at another dealer.
insoluble azo dye that is cooled with ice during dyeing
Thank you!
There are times when it's so obvious ...
Certainly, when you go to an unfamiliar dealer, when you go to the first dealer,
You may have to be careful to some extent ...
Thank you!
I wanted to test drive various cars and decide which one to buy, so I made a test drive request to a relatively large number of dealers this spring.
Many places make test drive reservations online, but there is a space for entering information about the car you own.
Most dealers responded to the test drive.
The dealer's sales staff who responded to the test drive were all polite and helpful.
However, there was only one dealer who was treated carelessly in response to the test drive request.
It is a dealer that handles luxury car brands of the number one automobile manufacturer in Japan.
I didn't have a car I wanted, but I didn't like to evaluate it without riding it, so I requested a test drive, but it became a brand I hate.
By the way, I visited all dealers with Honda's mini car (N-ONE).
I can't tell one and tell ten, but I hope it helps as a real experience.
[Reference] The brand name that made the test drive reservation
Mercedes-Benz
BMW
Porsche (German car brand)
BMW mini
Mazda
Lexus
Volvo
Aston Martin
Abarth (Fiat)
furthermore
Thank you for your comment!
Oh, I'm glad to share your valuable experience.
No matter how good the car is
Depending on the store's response, you will hate the car and the manufacturer ...
The car is innocent ...
It may happen, but
Dealers who feel that kind of thing
I'm sure there are more or less customers who feel the same way.
Thank you!
I bought 718 spyder last year, but I called before visiting the dealer to reserve a visit time, and since it was near my house, I visited the dealer on foot, but they responded normally.
I didn't want to test drive, so I don't know, but even if I had to take the trouble for this reason before the contract was reached, I wouldn't turn the car to another person and respond properly. I got it.
So, if you respond with sincerity or respect, I don't think the response will change unless you are not very well dressed.
By the way, I don't mess with Porsche myself, but since I enjoyed messing around with cars, I don't use any watches as a remnant of that time, but I haven't had any experience with that.
organic acid
Thank you for sharing your experience!
As you said, treating customers with sincerity and respect means that they treat them with sincerity and respect.
I thought it was really important.
After all, it's people to people after all ...
I'm wondering if the 718 Spider is having a very good car life.
Thank you!
After being stationed overseas, I was going around the dealership with my wife's car (light car) to buy my own car. Most dealers responded politely, but one German manufacturer was terrible. No pick-up, no guidance to parking, and in addition, the receptionist's older sister asked, "Would you like to call sales?"
Hey, "I'm gonna buy a car!"
My wife was angry and I was out of the target of haste. At that time, it turned out to be a French car, but when I went there at a later date, the response was exactly the opposite. His wife's evaluation is, "After all, that's not right."
Just in case, a certain German manufacturer is not Porsche. The Porsche dealer remembered my name from the second visit. After all, the manufacturers that you can associate with for a long time are different.
hiro veloce
Thank you!
That's right!
Very obvious ...
There are also shops that can take such an opposite and easy-to-understand response.
I think it's quite rare ... ^^;
If I were a wife, I would say the same thing.
After all, the manufacturer who can be with me for a long time thought again that the correspondence was sincere from the beginning.
I always enjoy reading your blog.
I look younger, so the first-time dealers go on a Ferrari. Even though I only buy a car, it's a business talk, so I try not to think it's ridiculous at first impression. It can also be a story.
However, only Cornes Shiba was completely ignored by the receptionist's sister when I walked.
It looked a little dirty, but even though I had an appointment, my eyes were right ...
That's not the case with sales positions, but there are certainly people like that.
In comparison, Porsche Aoyama was kind enough to lend me a Panamera turbo for free for a day ~
Don't do it
Thank you for visiting our blog!
> I look younger so the first-time dealers go on a Ferrari. Even though I only buy a car, it's a business talk, so I try not to think it's ridiculous at first impression. It can also be a story.
Oh yes!
Certainly, it's not ridiculous, and it seems that it will actually become a story and talk with sales people will proceed smoothly.
I also wanted to ride a Ferrari and go to a dealer (laughs)
Porsche Aoyama is amazing ...!
I'm sure I was reading while thinking that Mr. Donkodon was a royal customer ^^
Thank you for sharing the information!
I think it is unavoidable that the response will change depending on the car in which the dealer staff is on board. It is natural for dealer staff to want to serve customers who are likely to purchase, and it is natural for those who are in the customer service business to feel that they do not want to serve customers who are not likely to purchase. .. However, if the response makes the customer feel uncomfortable, I think it is wrong. I think it is wrong for the hospitality business to make people feel uncomfortable, even if they give superiority or inferiority to customers who are unlikely to purchase. I'm very sorry for the cheeky remarks, but I feel that it is good if the dealer staff and customers are properly balanced.
Buzzer beater! Mr.
Thank you!
Certainly, the other party also has a job, and I would like to proceed with business negotiations with serious customers rather than chilling out.
On the other hand, I don't think it's good that the response to customers changes overtly.
As you said, I think it is important to have an appropriate balance and to treat both with moderation and sincerity.
Thank you!
Isn't it the same as the first car date with a woman who wants to get what to ride at the dealer (laughs)?
I hope women will fall in love with just cars and watches.
However, I think that the impression is quite different depending on the car you drive.
I think it would be good if I could control myself without expecting too much from others.
Kai-san
Thank you!
Well, surely, without worrying too much about the reaction around you,
I thought it would be great if I could handle any situation while maintaining my stance.
Not limited to the dealer, I think that it is possible to take words and actions that are not normally rude as the husband says in life in the world. The minimum cleanliness and wording that does not smell or make the other person uncomfortable is natural. For example, there are times when you can see the true nature of a person at a manned tollhouse, although the number has decreased recently while driving a car. When a person who is usually low-profile and polite has a surprisingly arrogant attitude at the tollhouse, I feel, "Oh, I have to be careful about this person."
Ken
Thank you!
At the very least, keep in mind the clean appearance and correspondence with TPO in mind.
I thought it was important to prepare from my usual way of doing things.
> I feel that a person who is usually low-profile and polite has a surprisingly arrogant attitude at the tollhouse, "Oh, I have to be careful with this person."
Certainly ... At that time, you can see the true nature of a person ...
Nice to meet you.
I have seen it for a while.
My opinion is based on the theme "Be careful when you go to the dealer", but I think it's all about "Being a person rather than your belongings" written by Mina. ..
At first, the Porsche Center was a bicycle. It is a used mini velo. It's not chilled, so you don't have to worry about it. I think it looks like a rare guy, so I greet you brightly first to give you peace of mind .. That's about it.
There are quite a few bad reviews written on the net, but I was asked to serve customers without ignoring or treating them badly, and soon I bought 911 there.
By the way, the person in charge was a little worried about how to handle the car, not the attitude, so I remembered that I was younger than me, but I was careful. By the way, I am not good at interpersonal communication.
A little off the subject, and add your opinion on your comments ..
For example, if the other person seems to ignore you, it may be because you seemed to ignore the other person. The other person looked at himself and did so.
From a different point of view, it is not an objective fact that the attitude of the other person looks like that because it includes my feelings, and I think that the same attitude may look different on different days.
Finally, I think it is the dealer's choice whether or not to test drive. Even though I have insurance, if the test drive is destroyed, I will not be able to work and it will be a big loss.
If you gain a certain amount of trust as a driver rather than your appearance or condition, I think that the other party will be able to comfortably test drive by entering work mode.
By the way, this is an opinion based on a story I heard from a salesperson.
If you are not allowed to test drive or feel bad attitude, it is recommended to ask the other person why.
Norik-san
Thank you for visiting our blog!
Certainly, what is written in word of mouth is different from the impression when actually going.
There are quite a few ...
The way people feel and how they feel will be different,
After all, I thought while reading the comments that it would change in various ways depending on me.
Don't be too careful, tell what you need to say, but don't get used to it or get too close to it.
I wanted to keep in mind a modest response.
I always enjoy watching my blog.
I love Cayman, and when I was 25, I asked the Porsche dealer Shinsaibashi store to consider purchasing a certified used 981 Cayman, but the person in charge of the same year responded politely. At that time, I had no connection and purchased it at another store, but I always contacted me and purchased 718 Cayman by replacement from the person in charge two years later. Even though I bought it at another store, only the Porsche dealer contacted me all the time, so I think that it is a reliable manufacturer. I used to wear a hoodie that was dull, but I was able to guide you well (laughs) The clothes may have some influence, but I'm seeing if I really want to buy the first one. I feel like it.
Mr. Payang
Thank you for visiting our blog!
> Even though I bought it at another store, only the Porsche dealer contacted me all the time, so I think that it is a reliable manufacturer.
Oh, you had a connection with a very good sales person!
It's compatible with sales people, but I think that the relationship will continue with those who are sincere and willing to respond in the long run.
I wanted to buy at a store that has a long-standing relationship with customers without people quitting so much, rather than a store where people quit immediately and the person in charge changes.
Good evening, Mina.
The title of this blog is "When you go to a car dealer for the first time, do you care about the car you drive? Does the store's response change depending on the car? 』\
I think is an eternal theme (?).
By the way, there is an article I would like to introduce to Mina this time.
This is an article featuring Porsche in the February 2012 issue of "ENGINE" magazine. (Because it was 10 years ago, I think it was around the time when I wasn't interested in cars, so I didn't read it, right?)
This is an interview article with the famous racer "Tetsu Ikuzawa".
Mr. Ikusawa was a famous driver at the beginning of the race in Japan, and among them, Mr. Ikusawa's Skyline GT who participated in the 1964 Japan Grand Prix as a works driver of Prince Motor Co., Ltd., Sokichi Shikiba's Porsche 904 GTS only one lap However, I followed behind and ran in front of Suzuka's Grand Stand to create the "Skyline Legend". In this "incident", Mr. Ikusawa became a national sports hero overnight.
Mr. Ikusawa says, "When I went to a car dealer for the first time, the store's response changed depending on the car I was riding in."
I will introduce it in the original Sic.
"The Lexus IS-F, which debuted in October 2007, was the catalyst for Mr. Ikusawa, who had been thinking that the car was a tool, had a passion for 911.
Mr. Ikusawa, a domestic car rider who was riding a Mazda Axela, wanted to ride a car that enjoys his life, and decided to buy a rear-wheel drive saloon with over 400 horsepower, IS-F, and told a nearby Lexus dealer. Wearing a shabby unichrome and a shredded Nike, riding an Axela, "I went out with my wife.
However, he said that he didn't look very good, he wasn't dealt with, he didn't give a quote, and he didn't specify the delivery date.
The two disappointed went to a Porsche dealer with their feet and were greatly welcomed, eventually bespoke ordering three 911 Carrera S's for their feet in Tokyo, London and Monaco. 』\
Mr. Ikusawa, who became a party to the "Skyline Legend" at the 1964 Japan Grand Prix, became the "first" Porsche Works driver of the Japanese in 1967.
Don't you think that the salesman of a nearby Lexus dealer who treated it coldly only with his clothes and the car he was riding in was a "seppuku thing"? ??
If this "ENGINE" magazine is in Book Off, buy it! you know.
pseudojunior acid
Thank you!
There was such a story ...
Such a famous driver who represents Japan also has such an experience.
People are not a little influenced by their appearance,
However, if you are such a great person, just talk a little
I wondered if I could understand that "Oh, this person is something different" ^^;
I also think that I am unconsciously taking various actions, so
While thinking that I should look at people and re-turn me,
"Porsche is amazing after all" (although it may have happened that the sales were better), I was happy!
In my case, when only Porsche went on a mamachari, I could not get a partner.
Don't give me a business card
Not guided to the seat
Can't explain the options
Will not let me test drive
After that, I ordered 718 from a dealer other than this one.
After confirming that the dealer in question and the management line are different.
Dealer who did not change the correspondence of the other party even with a mamachari
BMW
Toyota
Nissan (Japanese car company)
Mazda
I think it's important to meet with a sales person, as there are also relationships after purchase.