Osteopathic Porsche owner

The other day, I was impressed by the customer service of TAKURO, a hair salon owner who is my husband's car friend.The Porsche Owner's Way of WorkingWe received a great response when we introduced it in an article titled

After that, "I would like to write about the work style of other Porsche owners when I get a chance.I've been thinking about this, and today I would like to share with you the work techniques of Mr. T, the owner of the chiropractic clinic I go to.

Mr. T is a fellow Porsche enthusiast with whom my husband has become good friends. He has owned a 911 GT3RS, a Macan, a Boxster Spyder, and an air-cooled Porsche 911 (930), and he is a man with a love of cars and Porsches that he admits to both himself and others.

My first visit to Mr. T's Seitai clinic was about two months after the birth of my third son. My first son was a giant, with a birth weight of over 3,500 g. He was already over 5 kg at his one-month checkup.

While I'm happy to see them grow up so quickly, I'm also happy to see that they're "growing up."If I have to carry her all the time, I'm sure I'm going to get a back injury.There was always a sense of uneasiness about the situation.(With my second daughter, I got a gimpy back from carrying her too much)

In addition, "If you do a good job of correcting the pelvis after childbirth, it's easier to get back into shape.I had heard that "the body is not a good place to be," and I had told my husband that I was interested in bodywork in that regard as well.

If that's the case, why don't you go see Mr. T who runs a chiropractic clinic? One of my acquaintances, Mr. XX, who had a rib injury that could not be healed no matter what I did, said he was so happy when he was treated at Mr. T's clinic and he was completely healed.

He told me about Mr. T.

I immediately checked the website and found that many mothers go to this clinic for postpartum pelvic correction, so I thought, "Why not?I think this might be perfect for me right now.I thought, "I'll go there once first.

I contacted him, made an appointment, and later, after the first treatment, which lasted about an hour, I was astonished. It was obvious that the bones in the pelvic area had moved in and the tension in my lower back and thighs had cleared up when I checked in the full-length mirror.

."I have never been able to lose weight in my lower body no matter what I did, but to see the change in just one session is amazing!I was so impressed with the results that I went back to him frequently for about two months, and now he does maintenance once a month.

And it has been 8 months since I started going, and the visible effects are that I have lost weight in my lower body, and the pants I was wearing before my first son's pregnancy became loose and I had to buy new ones.(Although I'm still a lot fatter than I was when I was single.)

And although I carry my eldest son, who weighs more than 10 kg, on my back for 5 to 6 hours every day while doing housework and writing a blog, so far I have not experienced any back pain or discomfort, let alone a back injury.

I'm not proud of it, but I didn't do any exercise or strength training.(No, you should do it.)I am amazed at the amazing effect.

Attitude in pursuit of customer satisfaction

T about his work style, not to mention his technical skills.The ability to motivate, the ability to open the hearts and minds of others, and the attitude to pursue customer satisfaction.was amazing, so I would like to focus on this area.

First of all, regarding the "attitude of pursuing customer satisfaction," Mr. T recently said something like this.

I'm "the one".Impress your customers when they come to you for the first time.We are just trying to make the most of this. If you don't feel results the first time, there will be no next time. There are an astonishing number of osteopathic hospitals and chiropractic clinics in Japan today, but in order for you to choose us among them, we must deliver solid results the first time, and then we must be able to provide you with the best possible service.Exceeding Customer Expectations" and "Impressing Customers."I am working daily to achieve this goal, because it is really important to have a good relationship with the patient.

And.

Mr. T. is actually a member of thehave the divine handHe was previously introduced in a book as a "master of the art of the art.Impressing CustomersHe felt that he was supported by the belief that

Mr. T has also been running the clinic by himself ever since it opened.Full reservations are required and treatment is always one-on-one.But when I asked him about the reason for this, he said

When we think of osteopathic and chiropractic clinics, we think ofThere are several beds in a row, separated by a curtain...I think that there is an image of "the best way to do it". That way, we can treat a number of customers at the same time, and our sales as a hospital will increase.
But I'm not.One-on-one sessions are more satisfying for customers in terms of both "conversation" and "treatment".We operate in this style because we believe that "the most important thing is to have a good relationship with our customers," and that is why we are operating in this style.
I often have executives and people in positions of authority come to my clinic, and it is sometimes difficult for them to talk about their work when other people are around. ButOne-on-one, customers feel more comfortable talking to you, so you can have a real, in-depth conversation.I have been doing that quite a lot.
Some of them tell us that they look forward to coming to the hospital to talk with Mr. T.
Also, in terms of treatment, if the person in charge changes every time.It felt easier." "It felt good."But in the long run, we may not be able to improve the fundamental issues that our customers have.
I am a firm believer in initial counseling and sharing the person's current concerns and desired state, including his/her lifestyle habits, which is whyI would like to be responsible for seeing this through to the end.The first is that it is a very good idea to use the same type of equipment as the second.

He said.

I also appreciated this "one-on-one, by appointment only" treatment, as I had to move around with my baby.

Underlying Mr. T.'s words and actions is "How can we make our customers more happy?He has a belief that he is a professional, and he never wavers in his beliefs. I always think that he is a professional.

Ability to make others open up to you

As for the "ability to make others open up," Mr. T has excellent communication skills. He is like the "sun" in the North Wind and the Sun. He is warm and welcoming, and as we talked, I found myself completely opening up to him.

I think this is because Mr. T is very good at jumping into the other person's bosom.

He is a good listener and drawer, but he also shares a lot of his own stories with us in his honest and unpretentious personality. He maintains a comfortable distance from you, and before you know it, you are talking more and more about yourself.

As we communicate with Mr. T, his sense of security leads to trust, and since he knows my body better than I do, I feel that I would like to continue to ask him for treatment.

motivating power

Finally, what I find amazing about Mr. T is his "motivational power.

I had three births in my 30s, gained 10-12 pounds with each pregnancy, didn't lose much after birth... and grew a lot bigger than when I was single. w

But after the birth of my first son," he said.This is the last time I'm going to have a baby, so I'd like to take this opportunity to lose some weight.When I told this to Mr. T without any hesitation, he said, "I'm not sure if I can do it or not.

It's a good opportunity, let's go for it! Let's surprise the people we haven't seen in Ashiu in a while! I'll support you too!

He said.

And as they say.I'd like to talk about how diet management is even more important than exercise, and what it means to eat three well-balanced meals that are good for the body."When I visited him for treatment, he told me a lot of things based on his experience, such asDon't worry, we're getting the results right!"He encouraged us to keep our motivation up.

I have been living a life soaked in sweets for the past 20 years.(I woke up in the morning and ate 6 chocolate pies or something normal...)It was hard to change my habits, but after taking three steps forward and two steps back, I now have better bowel movements and almost no skin rashes.This is the healthiest life I have lived in a decade.

I couldn't stop eating sweets like that, but now I am satisfied even if I don't eat that much, and my pants are getting looser naturally without any particular effort, and I am so grateful to Mr. T for giving me the opportunity to become like this.

 

Professional customer service by Porsche owners.

TAKURO's customer service was received.As I felt at the time, a professional customer service person is "aPeople who can motivate others and change behavior.I think it must be "the" thing.

We can bring out the feelings that lie dormant within a person and push them to realize them. And, in the long run, they can even change the customer's life. I believe that a person who has that kind of influence is called a professional.

Just like Porsche, which is constantly improving its products to become the best sports car, Porsche owners are also pursuing, deepening, and mastering their own work, and from there, they are further honing their skills.

There is much I can learn from this work ethic. I hope to continue to learn and improve my own life by being exposed to the work ethic of Porsche owners close to me.